FAQ
RESOURCES: HOW TO OBTAIN AND USE
What are Coins for?
Coins are an in-game currency that is used to:
- Enter Solitaire levels
- Purchase Hints and Boosters.
How do I get Coins?
You can get Coins:
- For completing Chapters,
- For completing Levels,
- For completing quests at Points of Interest,
- Hourly from the Wallet, as well as by purchasing them from the Bank.
What are Stars for?
You need Stars to complete quests and advance through the Story.
How do I get Stars?
You can get Stars by completing a Solitaire level.
How does the Bank work?
At the Bank, you can buy Coins and Boosters for real money. In the Coins section, you can buy game currency at a bulk discount. In the Packs section, you can buy currency packs and Booster packs at favorable prices. The offers change over time.
How do I open the Bank window?
You can open the Bank window by pressing the “+” button next to the coin icon in the top bar of the Location screen or the Solitaire screen. The Bank will also open automatically if you try to buy something with insufficient Coins.
Can I buy the in-game currency or Boosters I need during the game?
If you try to use an item you’re missing, you will open a window for purchasing this item or the Bank window (depending on the item type.)
STORY
The Story is the plot of the game. The Story consists of Seasons. During each Season, the main character uncovers the next portion of secrets of her family and hometown. Seasons are divided into Chapters. Throughout a Chapter, the main character takes Notes in her Smartphone to remember the main events of the Story. The events of a Chapter unfold in a Location, a place where the main character currently is according to the Story. A Chapter is mostly linear, but at pivot moments, the player’s choice determines the further course of events. Chapters contain quests to complete in a Location. Complete Chapters to advance through the Story.
The Smartphone is a window that stores Notes about the events of the Story and information about the characters that you meet as you progress through the Story. You can open the Smartphone by pressing the smartphone button in the lower left corner of the Location window. The main character makes three Notes in each Chapter. You can view the Notes on the Notes tab of your Smartphone while you are in a Location. You get in-game currency or Boosters for each Note. The second button at the top left corner of the Smartphone window opens the Seasons tab, convenient for navigating between Story’s Chapters. The Contacts tab contains a contact page with a list of known characters. Pressing on a character’s portrait opens their profile. A profile contains facts about the character that the main character learns throughout the Story. You can be rewarded with in-game currency or Boosters for discovering some of the facts.
The Inventory stores Items that the main character finds and uses throughout the Story. The Inventory opens and closes automatically when you receive an Item or when an item is used. An Item is an object that exists in the game’s plot and performs a function necessary for progressing through it.
A Mini-Game is a separate window that opens in a Location and contains elements that you need to interact with (read the text, move elements around, etc.) or a puzzle that you need to solve to advance in the Story. There are different types of Mini-Games in the game. A text hint on what you need to do in the Mini-Game is located at the top of the screen. You can use in-game currency to skip a Mini-Game by pressing the Skip button in the upper right corner of the screen, or get a visual hint by pressing on the Flashlight button in the lower right corner of the screen.
A Point of Interest is marked in a Location with an animated question mark. By pressing it, you can open an optional Mini-Game that helps you learn more about the world where the Story takes place. You can get additional game currency or Boosters for completing Mini-Games in Points of Interest.
SOLITAIRE
Solitaire is a card game where you need to clear the Field of cards or collect cards according to Level Objectives. To complete a level, you need to remove cards from the Field and put them on the Discard Pile in the sequence from 2 to A or vice versa. Solitaire opens in a separate window.
A Field is a space with cards that you need to collect to fulfill Solitaire Level Objectives.
A Level Objective is a task that you need to complete while you collect and match the cards to clear the level. The panel with the Level Objective counters is located at the top of the Solitaire screen. You complete the level by meeting all the Level Objectives, even if there are cards still left on the Field.
A Deck is the cards at the bottom of the Field. These cards can be placed face-up on the Discard Pile if top card of the Discard Pile does not meet the matching conditions for any of the cards on the Field.
A Discard Pile is a card next to the Deck at the bottom of the Field. You can only place a card from the Field on top of the Discard Pile card if they meet matching conditions. Collecting cards to the Discard Pile brings you closer to completing the Level Objectives.
A Hint is an auxiliary tool available on the Field to help you complete Level Objectives. A Wild Card is a Hint that places a special card to the Discard Pile, which you can cover with any card from the Field. A Hand Fan is a Hint that removes all face-up cards from the Field. A +5 is a Hint that adds 5 cards to the Deck. A Turn Cancel is a Hint that reverses your previous turn.
A Booster is a tool that you can select in the level start window to help you complete a level. The Double Wild Card Booster adds two Wild Cards to the Deck. The Scissors Booster removes three random face-up cards from the Field at the start of a level. The Hand Fan Booster adds a Hand Fan card to the Deck.
To get a combo, you need to:
- find 2 items quickly in succession,
- see the combo indicator next to the star progress,
- continue to find objects quickly without missing a beat until the combo indicator disappears.
The more items found in a row, the higher the combo level and, accordingly, the higher the combo points. The combo level decreases over time if you don’t find items quickly. The combo level is reset to zero if you miss.
You make a Streak by collecting five cards from the Field consecutively, as long as they the process wasn’t interrupted by drawing the cards from the Deck. Making a Streak gives you various bonuses: additional cards in the Deck or Boosters. A Streak of cards of the same suit or color gives you bigger bonuses.
A Postcard is a card on the Field that you can take only when you pick up all the cards that directly cover it. A Postcard doesn’t go to the Discard Pile, but fills the Level Objective counter.
Sand modifies a card on the Field, preventing it from being picked up immediately. To pick up a card affected by Sand, you need to first remove the Sand by using a card as many ranks higher or lower as there are Sand levels (one or two) on the card.
A Lock and a Key are interdependent: one is a card modifier, and the other is a card modifier deactivator. A Lock prevents you from picking up the card protected by it. To remove a Lock from a card, you first need to pick up all the cards that directly overlap it and the Key, and then press on the Key.
The Joker is an auxiliary mechanic that can be used to collect cards by color. The Joker comes in two equivalent variants: red and blue. To use the Joker, you need to pick it up from Field and place it on a card of the appropriate color on the Discard Pile. You also need to place a card of the corresponding color on top of the Joker.
A double card is a card with two ranks of the same suit. You can place it on the Discard Pile if the rank of the card on it matches one of the ranks of the Double Card.
A Horizontal Conveyor is a modifier that changes the appearance of the Field by extending it off the screen and leftward. You need to collect the available cards first to clear the Field with the Horizontal Conveyor. After the part of the Field on the left is free of cards, the Field will automatically move to the left.
A Card+ is a bonus card that adds N cards to the Deck. To activate this card’s effect, you need to pick up all the cards that directly overlap it.
A Variable Card is a card with a modifier that increases or decreases the rank of the card with each turn.
A Mirror is a card with a modifier that each turn changes the card’s rank to match the card on the Discard Pile. To break a Mirror, you need to apply a card from the Discard Pile to it. After a Mirror is broken, the card that was under it acquires the last rank displayed in the Mirror.
A Vertical Conveyor is a modifier that changes the appearance of the Field by extending it off the screen and upward. You need to collect the available cards first to clear the Field with the Vertical Conveyor. After the Field is free of all cards, it will automatically move up.
GENERAL
Open the Settings window by pressing the gear icon. There you can change the music and/or sound volume.
We strongly recommend that you sign in to your Google Play Games account to play the game so that your progress is always up-to-date and wouldn’t be lost due to unforeseen circumstances or when you switch phones. To sign in to your Google Play Games account, press the gear icon. In the Settings window, press the Save Progress button and follow the instructions to sign in with your Google ID.
You can turn notifications off in Settings if you no longer want to receive them. To do this, press on the gear icon and press the bell button in the Settings window. To resume notifications, press the button again.
To find your player ID, press on the gear icon to open the Settings window. You will see your player ID in the lower left corner. Please specify it whenever you contact our support team.
IN-GAME PURCHASES
All in-game purchases made in Sandville Solitaire are processed by Google Play. If you have any problems, such as a declined payment or account issues, please contact Google Play Support directly. Available payment methods vary by country.
Here are some possible reasons why this happened:
- Processing delay: Sometimes in-game purchases are processed with a delay. It is possible your purchase is still being processed and will appear in the game soon.
- Connection problems: If you lost Internet connection during the purchase, or had other connection problems, the purchase may have been unsuccessful. In this case, you need to try again.
- Account issues: If you are logged in with an account other than the one you used to make the purchase, the purchase may not appear in the game. Make sure you are logged in to the correct account.
- Technical issues: There may be a technical issue with the game or the purchase system. In this case, please contact our support team.
To solve the problem, try the following:
- Just wait a bit. If it hasn’t been long since you made your purchase, wait a bit to see if it appears in the game.
- Check your account. Make sure you are logged in to the correct account and that the purchase is reflected in your history.
3. Contact Google Play customer support team. If your purchase still does not appear, you can contact our support team at [email protected] and specify your player ID.
You can find your order number on your purchase receipt, which will appear as a sequence of characters, for example… If you can’t find your purchase receipt, check your orders/purchase history. Press here to learn how to access your purchase history. Please note that Google Play may delay the delivery of a purchase receipt for several days after the purchase is made, and may also combine several purchases into one receipt. The date on the receipt may not always coincide with the actual date of purchase(s).